Privacy Policy

Privacy Policy – Bionik Peptides

We will never sell, rent, or commercially exploit your personal information. Privacy is one of the most important values in our business, and we only ever use customer data where it is strictly necessary to serve you properly and lawfully. At Bionik Peptides, customer privacy is one of the most important principles of our business. We take the protection of your personal information extremely seriously. We do not sell customer data, we do not rent customer data, and we do not share customer information with third parties for marketing, advertising, or profiling purposes. Your information is handled with care, used only where genuinely necessary, and protected as a priority at every stage. We believe that when you place an order with us, create an account, or contact us, you are placing trust in our business. Protecting that trust is fundamental to how we operate.

1. What Information We Collect

We may collect personal information when you use our website, create an account, place an order, contact us, or subscribe to communications from us. This may include:

  • Your name
  • Email address
  • Billing and delivery address
  • Telephone number
  • Order and transaction details
  • Account login information
  • Technical information such as IP address, browser type, and device information
  • Website usage data, including pages viewed and actions taken on our site

You may also browse certain areas of our website without actively providing personal information.

2. How We Use Your Information

We only use your personal information where there is a genuine and legitimate business reason to do so. This may include:

  • Processing and fulfilling your orders
  • Providing customer service and responding to enquiries
  • Managing your account
  • Sending order confirmations, delivery updates, and service-related communications
  • Improving our website, services, and customer experience
  • Preventing fraud, misuse, and unauthorised activity
  • Meeting our legal and regulatory obligations

We do not use your personal information as a commodity. We do not sell it, trade it, or hand it over to unrelated third parties for commercial gain.

3. Our Position on Sharing Customer Information

Privacy is extremely important to us as a business. We do not disclose customer information to third parties for advertising, resale, data brokerage, or promotional exploitation. We do not believe your personal information should be passed around unnecessarily, and we do not operate our business in that way. The only limited circumstances in which your information may be processed outside Bionik Peptides are where it is strictly necessary to provide the service you have requested or where we are legally required to do so. For example:

  • Payment providers, solely for the purpose of securely processing payments
  • Delivery and courier services, solely for the purpose of shipping your order
  • Technical service providers who help us operate our website securely and efficiently
  • Legal or regulatory authorities, but only where disclosure is required by law

Where such processing is necessary, only the minimum information required is used, and we expect appropriate confidentiality and security standards to be maintained. Outside of those strictly necessary circumstances, we do not give out customer information to third parties.

4. Payment Security

We take payment security seriously. Sensitive payment information is transmitted using secure encryption technologies, including SSL (Secure Socket Layer), and is processed through secure payment providers. We do not store your full card details on our own servers after a transaction has been completed.

5. How We Protect Your Data

We implement appropriate technical and organisational security measures to help protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. These measures may include:

  • Secure website encryption
  • Restricted access to customer data
  • Internal safeguards and access controls
  • Monitoring and security procedures designed to reduce risk

While no online system can ever be guaranteed to be completely immune from risk, we take data protection seriously and work continuously to maintain appropriate safeguards.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, support the shopping experience, and help us understand how visitors use the site. Cookies may be used to:

  • Remember items in your basket
  • Recognise returning visitors
  • Store preferences
  • Support website functionality and performance
  • Help us improve the website experience

You can usually manage cookie settings through your browser preferences.

7. Marketing Communications

Where you have opted in, we may send you marketing emails or updates. You can unsubscribe from marketing communications at any time by using the unsubscribe link in the email or by contacting us directly. We do not share your contact information with third parties for their own marketing purposes.

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to fulfil orders, maintain business records, resolve disputes, enforce agreements, and comply with legal, tax, or accounting obligations.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data where appropriate
  • Request restriction of processing in certain circumstances
  • Object to certain uses of your data
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. If you follow a link to another website, please note that their privacy practices are separate from ours and we are not responsible for how those websites handle your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. Any updates will be posted on this page, and the revised version will take effect from the date it is published.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

  • Website: https://bionikpeptides.com/
  • Email: support@bionikpeptides.com

Last Updated: 24/04/2026